Refund policy

At My Native Social, we are committed to providing you with high-quality products and exceptional customer service. We understand that sometimes refunds and returns are necessary, and we are here to help. Please review our refund and return policy below:

Refund & Return Eligibility

We accept returns under the following conditions:

1. Return Period: Returns must be initiated within 30 days from the date of purchase.
2. Product Condition: Items must be returned in their original condition, unused, unwashed, and with all original tags and packaging intact.

Non-Returnable Reasons

We do not accept returns for the following reasons:

1. Buyer's Remorse: Returns due to a change of mind or any other form of buyer's remorse are not eligible for return.
2. Wrong Sizing: Returns based on incorrect sizing choices are not accepted. We encourage you to carefully check our sizing chart and contact our customer service team for any sizing inquiries before making a purchase.

Return Process

To initiate a return, please follow these steps:

1. Contact Customer Service: Reach out to our customer service team at Customersupport@mynativesocial.com within 30 days of your purchase to request a Return Authorization (RA) number.
2. Prepare Your Return: Pack the item securely in its original packaging, including all tags and accessories.
3. Ship Your Return: Clearly mark the RA number on the outside of the package and ship the item to the address provided by our customer service team. Customers are responsible for return shipping costs unless the return is due to a defective product or an error on our part.

Refunds

Once we receive and inspect your return, we will process your refund within 7-10 business days. Refunds will be issued to the original method of payment. Please note that original shipping charges are non-refundable unless the return is due to a defective product or an error on our part.

Orders Lost in Transit

If your order is lost in transit, please contact our customer service team as soon as possible. We will investigate the issue and, upon confirmation that the order was indeed lost, we will provide a full refund or arrange for a replacement shipment at no additional cost to you. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

Exchanges

We do not offer direct exchanges. If you need a different size or product, please place a new order for the desired item in the correct sizing.

Defective Products

If you receive a defective product, please contact our customer service team immediately. We will arrange for a replacement or refund, including covering return shipping costs. Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received, or no refund will be received.